SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The skirt is cool, took M on height 174, short, but it is with shorts.
Perfect! Just like the picture, material quite thick. Taken in S for 1m71 (just a little tight to the hips)
Cool skirt, made of dense fabric. It looks about the same as on the model. With a waist more than 70 I think it will not go, it will be small. Shorts are, but do not cover much. The order to the nearest store from the house to Moscow took 20 days. I did not communicate with the store. As a gift put 2 rubber bands.
Came a total parcel with other 1.12 orders, ordered 11.11. All is well, everything has come, there are shorts and the fabric is pleasant
I ordered a skirt 11.11 came 24.11 (even before the deadline, which, of course, surprised) very happy to buy! Cloth is dense, does not crumple. On the parameters of the waist and hips (65/90) perfectly fit the size s. I want to note that the skirt came ironed!! And in good packing. For the quality of the photo I do not dare)) the store is grateful! All successful purchases!!=-)
The order came very quickly, looks awesome))
I ordered my sister, she is happy. I do not communicate with the store
It was a little tight when putting on but then it was perfect once it was all the way on haha! The size was accurate so go with your usual size!
Very quickly came, the quality is good, as in the photo
The skirt was sent quickly. As a gift put 2 rubber bands and a nice note, for this special thanks. The skirt came in size, looks chic. Under the skirt there are shorts, so if it is slightly short, it's not scary. The only thing that white slightly shines through, but it's not so problematic! In general, the skirt is unrealistic :)
She's perfect! At OT 60, OB 86 took the size S, came up :) at the waist is a little free, but it does not press-you can afford to eat tightly, and still nothing to squeeze the guts will not))) correspondence with the store did not lead, the goods came to Voronezh in about 3 weeks. By the way, the skirt was attached with a gift in the form of rubber bands and a nice note <3 thanks, I was as pleased as possible!
super cute! <33
Perfect
Excellent skirt, shorts are present, as a gift gave gum.
Юбка классная. Продавец очень быстро отправил заказ прямо в день покупки ( я заказывала вечером ) размер xs на талию 62 подойдёт, а на 88 бедра уже не подойдёт ( как мне ). Длина юбки 34 см еле прикрывает попу. Ткань плотная не просвечивает а шорты под ними однозначно будет просвечивать. Продавец также положил подарок 2 резинки и записку
Товар пришёл очень быстро,положили записочку и резинки в подарок,очень приятно,юбка вроде неплохая,и шортики есть,только я специально взяла L на свой S(я ростом 167,талия 60,бёдра 85),думала будет длинее,а в итоге просто талия шире,а сама коротковата,ну ничего,мне все же нравится;)
polecam bardzo, do polski przyszła w mniej niz tydzien (nie licząc weekendu) nosze zazwyczaj xs/s ale wzielam m, w biodrach jest dobra ale w talii troche za duza, spodenki pod spodem sa troche krótkie i wyglądają jak bielizna, nie prześwituje, jak za te cene polecam bardzo biorąc pod uwagę tak szybka wysyłkę
Юбка качество просто супер. Ткань плотная, швы ровные. Юбочка короткая, но благодаря внутренним шортикам чувствуешь себя уверенно. Размер М на мои послеродовые бёдра 94 и талию 76 юбка натянулась с огромным трудом, застегнулась кое как. Села ровно на талию. Все равно после родов немного похудею. Юбка Смотрится отлично. Я очень очень довольна. Огонь. Спасибо продавцу: положил 2 резиночка и примилую записку. Заказ шёл чуть больше месяца
The skirt is terribly small and sooo short! At 42-44 took M and did not even buckle! Quality is excellent
I really liked the skirt. Received as a gift 2 rubber bands and a cute letter