SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Классный набор, полностью как на фото. Внутри блокнот просто белый, к ручке дополнительный стержень. Упаковано было в пупырку, но коробка всё равно немного помялась. Мне не критично- покупала для себя. Рекомендую!
Excellent!
My daughter is super happy I recommend this product to everyone ^ ^!
Perfect gift for my daughter!
Delivery in 1 month and a half. The notebook and pen are very cute. It will be a very nice birthday gift
Product as described. Fast delivery, it arrived in 10 days to the UK. I will definitely buy from this store again!
Lovely set! Everything is done qualitatively, the box was slightly ruined at delivery, but it is nonsense. The pen writes perfectly, comfortable. Notepad is beautiful, inside sheets with different drawings or just empty. The backlight works.
I really like it, only sheets are few and I thought there would be Totoro. Well and so good and quality
Pen itself is not good quality..
Arrived, good. Norm's here.
Notepad arrived with other items. The packaging is not damaged. Externally everything is decent and corresponds to the photos. Didn't open as a gift. The purchase is satisfied, store Thank you and good luck!
Thank you very much for the notebook and pen. Her daughter is delighted. Quality of wooden cover at height. And the paper is cool. The box was almost rude, but not scary, the notebook was not hurt. Thank you again.
Très bien
The product is excellent, the quality is at a height, it corresponds, fast delivery two weeks to Volgograd, I recommend
It's ok
Very nice product arrived 2 days before the date indicated. Already offered and the person is very happy. Little more there is a refill for the pen. I highly recommend the product.
Trop beau!!
Nice thing, it was well packed. But for some reason, the price exceeding the cost of the goods at the time of its purchase was indicated on the package. It's weird. Arrived in Minsk for 2 months, very long, sent too long.
All Super
amazing as shown in the picture
Good
Vše OK.
good quality
Beauty. Unexpectedly came three orders in one parcel, well packed.
bought for a gift and looks lovely