SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and warm!!! But ask XL...mo delagem small
Отличный свитшот. Товар очень долго шел. Продавец его отправлял аж 2 раза!
very soft and nice to the touch, I love it! Seller sent a gift, a hair tie, also very nice
Точь в точь, как и на фото. Материал мягкий, приятный к телу. Швы не торчат, пятен никаких нет, но есть небольшой запах. Размер XL как наша M
Outside, the fabric was so synthetic shiny. And all the dust sticks to it. While I dressed and went out of the House-as on the floor fell, on a dark very visible. And do not shake your hand, from this it sticks even stronger)) inside a pleasant fleece to the body
Good, it looks cheaper than the pictures. Received in 3/5 weeks, good communication with the store. Very clean, no smell. The information on the card is not filled... look good period.
Fabric glitters
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I wanted to take an oversize and took M, but overdid it. Too big for me, but it's my fault. The store sent quickly, but it went a long time. Almost a month and a half)
I take the third sweatshirt. Accordingly satisfied completely)) in quality synthetics, but inside with fleece. Very warm and light. But one drawback quickly rolls down, but you can clean easily.
Great store. Super quality. Fast shipping. I highly recommend.Came very fast satisfied with buying
As a first time buyer I'm satisfied with my goods. Correct size perfect fit. Thank you
Top quality. Came within one week
Awesome goods, quality, i will order more
Will order another colour. Really like it
Fast shipping! Good item!
Pink ineskorenima gentle, as in the photo, I did not like the color. Synthetics, but I think a warm sweatshirt, inside the fleece
Excellent product and I arrive in very good time. Recommended
I arrive in good condition
Very good store! Quality goods. Nice to deal with)
Great product! Fast delivery, well packed, thank you!
Very good product. The quality is very good and shipping smoothly. I recommend it.